Privacy Policy
Your privacy matters to us at Knowmenta Craft
Last Updated: March 15, 2025
At Knowmenta Craft, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This policy explains our practices in detail so you can make informed decisions about your privacy.
Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of information we collect depend on how you interact with our platform and the services you use.
Personal Information
When you register for our interactive streaming content platform, we collect your name, email address, phone number, and billing information. We also collect any profile information you choose to share, including your professional background and learning goals.
Usage Information
We automatically collect information about your interactions with our platform, including pages viewed, content accessed, streaming sessions attended, and time spent on different features. This helps us improve your learning experience.
Technical Information
We collect technical data such as your IP address, browser type, device information, operating system, and connection details. This information helps us optimize our platform's performance and security.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Your data helps us personalize your learning experience, communicate with you about your account and our services, and ensure the security of our platform.
- Delivering personalized career development content and recommendations
- Processing payments and managing your account subscriptions
- Sending you important updates about our services and your account
- Analyzing usage patterns to improve our platform and create better content
- Providing customer support and responding to your inquiries
- Detecting and preventing fraud, spam, and other harmful activities
- Complying with legal obligations and enforcing our terms of service
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in certain limited circumstances to provide our services, protect our users, or comply with legal requirements.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include payment processors, hosting services, email providers, and analytics tools. These partners only receive the information necessary to perform their services and are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or regulatory authority. We'll also share information if we believe it's necessary to protect our rights, your safety, or the safety of others, or to investigate potential violations of our terms of service.
Business Transfers
If Knowmenta Craft is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We'll notify you before your information is transferred and becomes subject to a different privacy policy.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, so we can't guarantee absolute security.
- Encryption of sensitive data both in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your personal information
- Secure hosting infrastructure with redundant backups
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
Your Privacy Rights
You have important rights regarding your personal information. Depending on your location, you may have additional rights under local privacy laws such as the General Data Protection Regulation (GDPR) in the European Union.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this information in a structured, commonly used format.
Update or Correct Information
You can update your account information at any time through your profile settings, or contact us if you need help making changes.
Delete Your Information
You can request that we delete your personal information. We'll honor this request unless we need to retain certain information for legal or business purposes.
Restrict Processing
You can ask us to limit how we use your personal information in certain circumstances, such as while we're verifying the accuracy of the information.
Data Portability
You can request that we transfer your personal information to another service provider in a machine-readable format.
Withdraw Consent
If we're processing your information based on your consent, you can withdraw that consent at any time.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we'll securely delete or anonymize it.
Generally, we retain account information for active users indefinitely to maintain continuity of service. For inactive accounts, we may delete personal information after three years of inactivity, though we'll typically send advance notice before doing so.
International Data Transfers
Our services are operated from Germany, but we may transfer your personal information to other countries for processing by our service providers. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our services are not intended for individuals under the age of 16. We don't knowingly collect personal information from children under 16. If you believe we've collected information from a child under 16, please contact us immediately so we can take appropriate action.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. Your continued use of our services after we publish changes constitutes your acceptance of the updated policy.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze how you use our services, and provide personalized content. You can control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features.
- Essential cookies required for basic platform functionality
- Analytics cookies to understand how users interact with our content
- Preference cookies to remember your settings and customizations
- Marketing cookies to deliver relevant advertising (with your consent)
Contact Us About Privacy
Email: help@yidonde.com
Phone: +49 7231 1397080
Address: Schmutterstraße 1, 86836 Untermeitingen, Germany
We're committed to addressing your privacy concerns promptly and transparently.